PayPal says they will now accept refund requests filed by angry Wicksteed Park concert ticket holders after the companies behind the events went bankrupt.
M&B Promotions were due to hold a series of events at Kettering Park this summer, but last week they and ticket sellers Simple Ticketing Ltd went out of business.
All scheduled concerts, including a Comedy in the Park event and a Craig David show, have been cancelled, and those who had shelled out hundreds of pounds for tickets have been told to contact PayPal or their bank for a refund.
Hundreds of people said they were denied a refund from PayPal after making it because it was “out of date”, with people usually having 180 days from the date of purchase to file a refund. claim, leading Kettering MP Philip Hollobone to offer to take up the claims on behalf of his constituents.
But now, after being inundated with calls and complaints from people across the country, the payments service has said it will accept and consider complaints made after the 180-day deadline – and will contact those they have previously rejected.
A PayPal spokesperson told the Northants Telegraph“Most of our customers use PayPal every day without any problems, but sometimes things don’t go as planned and that’s why we offer our Purchase Protection program. Customers have 180 days from the date a payment to report a problem with their purchase under PayPal’s Buyer Protection program.
“Given the exceptional circumstances, we have decided to accept and consider Purchase Protection requests after the 180-day deadline for customers who used PayPal to pay Simple Ticketing for event tickets.
“We will use our discretion to issue goodwill refunds to customers who have eligible complaints under the Buyer Protection Program.
“We will contact customers who have already made a complaint, including those whose complaints we have previously rejected beyond the 180-day period. We will also consider other complaints.
“We would like to thank customers for their patience as we process their complaints in these exceptional circumstances.”